Frequently Asked Questions

A: for individual customer, We offer free standard delivery to addresses in England, Wales, and mainland Scotland. Orders are usually delivered within 2-5 working days after dispatch. No deliveries on UK bank holidays; orders placed during public holidays will be processed on the next working day. Please allow extra time for delivery during peak periods such as Easter and Christmas. If you require an expedited delivery service, additional charges may apply. Please contact us: Email: hello@radiatorbuy.com

For trade client, we offer a Free Standard Delivery service to most areas across the UK. Additional options such as Next Day, Named Day, and Two-Person Delivery are available on many of our products. Details will be provided during checkout.

A: No. We currently only deliver within the United Kingdom.

A: Yes. We understand you don’t want to wait all day for your delivery. Once your order has been dispatched, you’ll be notified, and our delivery partners will contact you by phone, text, or email prior to delivery.

A: If no one is available to accept the delivery, a redelivery charge may apply. 

A: Couriers may leave a card or attempt redelivery. For pallet deliveries, a redelivery fee is likely. If delivery fails due to no one being available to sign or an incorrect address being provided, a redelivery fee may apply.

A: Usually, couriers will provide a delivery window by text or email the day before delivery.

A: Standard deliveries are made on weekdays. Weekend deliveries may be arranged in some cases for an extra fee. Orders placed during public holidays will be processed on the next working day. Please allow extra time for delivery during peak periods such as Easter and Christmas.

A: Please contact our Customer Service Team as soon as possible. Once an order is dispatched, changes may not be possible.

A: Yes, if the order hasn’t been picked or dispatched. Once your order has been dispatched or collected, it cannot be cancelled. Instead, please refer to our returns policy for details on how to return or exchange items.

A: Contact us within 2 working days with details and photos. We’ll resolve the issue promptly.

A: Please contact us directly to check availability for urgent processing and dispatch cut-off times.

A: We currently operate online only and do not offer collection.

A: Our website is available 24/7. Our customer service is available during business hours, Monday to Friday.

A: We are based in the UK and aim to keep popular items in stock. Stock levels are shown on our website.

A: No, we are an online retailer and do not have a physical showroom.

A: Please email us with your order number, description of the issue, and supporting photos. We will guide you through the process.

A: Notify us within 2 working days of delivery and include photos. We will arrange collection or replacement.

A: We accept Visa, MasterCard, PayPal, Klarna, and other secure methods.

A: If you didn’t receive a confirmation email, please contact us.

A: All orders must be placed online for security and accuracy. Phone support is available for guidance.

A: Yes, all prices on our website are inclusive of VAT.

A: Please contact us before placing your order with supporting documentation.

A: Yes, VAT invoices are available in your order confirmation or on request.

A: Yes, Klarna Pay Later and Pay in 3 are available on qualifying orders.

A: We occasionally run key worker promotions. Please check our website or subscribe to our newsletter.

A: Yes, most of our products come with installation guidelines. Contact us if you need a copy.

A: Currently we do not have a printed catalogue. All products are listed online.

A: We do not offer custom manufacturing at this time.

A: Feel free to contact our team—we’re happy to help with specifications, compatibility, and installation advice.

A: It depends on the product. Product pages include finish descriptions such as matte, satin, or gloss.

A: Our radiators follow popular RAL codes. Please check individual product specifications for exact RAL details.

A: Our products are made from materials such as mild steel, aluminum, or cast iron, as stated on the product page.

A: We supply a selection of trusted radiator brands. Refer to product descriptions for manufacturer details.

A: Yes, use a soft cloth with warm soapy water. Avoid abrasive cleaners.

A: It is a horizontally aligned radiator, ideal for under windows or long wall spaces.

A: Occasional bleeding and dusting is sufficient. No regular servicing is required.

A: Keep them clean, bleed them annually, and ensure system pressure is maintained for efficiency.

A: We offer warranties, detailed specs, customer reviews, and comply with industry performance standards.

A: Most radiators are rated at ΔT50. Please refer to product pages for exact performance data.

A: Unless stated otherwise, valves are sold separately.

A: It depends on your pipework—either angled, straight, or corner valves. We recommend matching finish and thread size.

A: You may need valves, wall brackets (included with most), or pipe covers. Product listings will advise.

A: One controls the flow of hot water in, the other controls the return flow out.

A: In well-insulated homes, leaving it on at a low temperature may be more efficient than frequently reheating.

A: Yes, a little water may follow the air once bled. Be sure to protect your flooring.

A: Some radiators can be bled with a flathead screwdriver. If not, a bleed key is required.

A: This refers to systems that intelligently adjust heat output based on room usage, saving energy. (Coming soon to our advice blog.)

A: Zoning heating is often more efficient. Consider thermostatic radiator valves and smart controls.