Terms and Conditions

 

1. DEFINITIONS AND OVERVIEW

These Terms and Conditions (“Terms”) govern your use of our website and any purchases made from RadiatorBuy. By using our site and services, or placing an order, you agree to be legally bound by these Terms in their entirety.

 

2. WEBSITE ACCESS

Most areas of our website can be accessed without registration. However, to use certain features—such as managing orders, viewing order history, or saving wishlists—registration is required.

We reserve the right to amend or withdraw access at any time without notice. By accessing the website, you accept these Terms in full.


3. USE OF WEBSITE

You may use the website for personal and lawful purposes only. Specifically:

  • You may print and download material from this website for personal use, provided that you do not modify, reproduce, redistribute, or republish any content without prior written consent.
  • Commercial use, distribution, or transmission of any content, in part or in full, is strictly prohibited.
  • You must not misuse the website by knowingly introducing viruses, trojans, or other malicious or harmful technology.

We strive to ensure all information on our site is up-to-date and accurate; however, we do not guarantee the completeness or accuracy of content. Use of any content is at your own risk.


4. WEBSITE UPTIME

We take reasonable steps to ensure continuous website availability. However, we cannot guarantee uninterrupted access. There may be downtimes due to technical failures, system maintenance, updates, or circumstances beyond our control.

Where possible, we will provide advance warning of scheduled maintenance. We accept no liability if the website is unavailable for any reason at any time or for any period.


5. USER-GENERATED CONTENT

Any material submitted by visitors to this website, including reviews, comments, or inquiries, is considered non-confidential and non-proprietary. We reserve the right to use, copy, distribute, and disclose such material for any purpose.

You agree not to upload, transmit, or otherwise make available through the website any content that:

  • is unlawful, threatening, defamatory, obscene, abusive, or otherwise objectionable;
  • infringes any intellectual property or privacy rights;
  • includes any form of malware or disruptive software.

We will fully cooperate with law enforcement authorities if required to disclose the identity or other information relating to any person breaching this clause.


6. THIRD-PARTY LINKS

This website may contain links to third-party websites for your convenience. We are not responsible for the content or functionality of any external sites.

If you choose to link to our website, you must ensure:

  • The link does not suggest any endorsement or association with RadiatorBuy unless agreed in writing.
  • The linking site does not contain offensive or unlawful content.
  • You do not misrepresent your relationship with us.

You agree to indemnify us for any loss or damage resulting from improper or unauthorized linking.


7. PRIVACY AND PERSONAL DATA USAGE

Your personal data is collected, processed, and stored in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR.

We only collect data necessary for order processing, customer communication, service improvements, or marketing (where consent is given). You have the right to access, amend, or request deletion of your data.

We encourage all users to read our full Privacy Policy.


8. ORDERING AND DELIVERY

We accept orders for delivery to addresses within the United Kingdom only, including Northern Ireland. By ordering for delivery to Northern Ireland, you declare that the goods will remain in Northern Ireland and are not at risk of being moved into the European Union.

When placing an order via our website:
- You will be guided through a step-by-step process to review and confirm your order.
- You are responsible for verifying all details before submission.

You are deemed to place an order once you complete the checkout process and provide payment details. Receipt of an order acknowledgment does not constitute acceptance.

For further clarification,please refer to our Delivery Policy for complete information.


9. ORDER ACCEPTANCE AND DISPATCH

Your order will be deemed accepted only when we issue an email confirming that the Products have been dispatched (the “Dispatch Confirmation”). A binding contract between you and us is formed at the moment the Dispatch Confirmation is sent, even if your payment has already been processed at an earlier stage—unless we have previously notified you that we are unable to accept your order, or you have exercised your right to cancel.

In certain limited circumstances, we may be unable to issue a Dispatch Confirmation. In such cases, acceptance of your order shall be considered to have occurred at the point the Products are physically dispatched to you.

Should we be unable to fulfil your order—for example, due to the Product being out of stock, discontinued, or where we cannot meet your requested delivery date, or if a pricing error has occurred on the Website—we will inform you by email or telephone at the earliest reasonable opportunity and will not proceed with the order.

If payment has already been taken, we will provide a full refund, including any applicable delivery charges, as soon as is reasonably practicable. For clarity, if your order contains multiple items and at least one item is successfully delivered, we will not refund the delivery charge. Delivery charges will only be refunded if we are unable to fulfil your order in its entirety and no items are dispatched.


10. SUBSTITUTIONS AND CANCELLATIONS

If a product becomes unavailable, we may offer a substitute of similar specification, price, and quality. You will be informed before dispatch. If the substitute is not acceptable, you may cancel your order for a full refund.

If a delay of over 30 days occurs due to unforeseen circumstances, you have the right to cancel and receive a full refund.

In circumstances where a Product you have ordered is unavailable—whether at the time of ordering or prior to dispatch—we may propose a substitute Product. Any such alternative will be selected based on multiple factors, which may include but are not limited to: product style, pricing, material composition, brand specification, and current availability. Our intent is always to offer a substitute that closely matches the original item in both appearance and function.

We reserve the right to offer goods of equivalent or similar specification and quality. However, no substitute Product will be dispatched without first obtaining your confirmation. We will contact you directly to discuss the suitability of the alternative, and you will be given the option to either accept the substitute or decline.

Should you choose to cancel due to the substitution, you may cancel the entire order or only the affected items that have not yet been received. If any substituted Products have already been delivered, we will arrange for their return at our expense. A full refund will be processed, including any delivery charges, upon receipt of the returned goods.

We reserve the right to decline acceptance of your order under any of the following conditions:

  • The requested Products are no longer available or discontinued;
  • We are unable to obtain authorisation for your payment;
  • There has been an error in pricing or product description on our Website;
  • We are unable to meet your specified delivery requirements;
  • You do not meet the eligibility criteria outlined in these Terms and Conditions.

For further clarification,please refer to our Return & Refund Policy for complete information.

 

11. WARRANTY TERMS AND CONDITIONS

We proudly offer a 25-Year Warranty on all our radiator products, covering manufacturing defects encountered under normal domestic use. This warranty reflects our confidence in the quality and durability of our radiators.

To initiate a warranty claim:
- Please email hello@radiatorbuy.com with your order number, product code, a full description of the issue, and high-resolution photographs supporting your claim.
- Do not attempt any repairs or installations before contacting our support team.
- We will assess your claim and provide instructions for the next steps.

Please note:
- The warranty applies exclusively to the main radiator body.
- All accessories and serviceable or replaceable components are excluded from this warranty.
- Damage resulting from misuse, physical neglect, installation errors, or accidental impact is not covered.
- Commercial use is only covered where explicitly stated in the product documentation or sales agreement.

Upon confirmation of a valid warranty claim, we will, at our discretion, repair or replace the product, or issue a full or partial refund depending on the circumstances. Installation and labor costs, disassembly, or reinstallation services are not covered under the warranty.


12. INSTALLATION AND LIABILITY

To avoid unexpected costs due to incorrect, delayed, or damaged deliveries:
-Do not schedule installation until you have received and inspected your products.
-Installation should be performed by a qualified professional in compliance with relevant plumbing standards.

We are not liable for additional costs incurred due to installation delays or failed deliveries unless caused by our negligence.

To help prevent unnecessary costs—such as rework charges, scheduling delays, or cancellation penalties (including those from professional installers such as plumbers )—we strongly advise that you do not schedule installation of any Product until you have received and thoroughly inspected the goods for accuracy, completeness, and condition.


13. EVENTS OUTSIDE OUR CONTROL

Our Liability in Relation to Delivery

Provided that we have taken all reasonable steps as outlined in this clause, we shall not be held liable for any out-of-pocket expenses, indirect losses, or additional costs incurred as a result of failed or delayed deliveries caused by an Event Outside Our Control.

Events Outside Our Control

An “Event Outside Our Control” refers to any act, event, omission, or accident that is beyond our reasonable control. This includes, but is not limited to:

  • Strikes, lock-outs, or other industrial action by third parties (excluding you or your affiliates);
  • Civil unrest, riots, invasion, war (declared or not), or threats or preparations for war;
  • Acts of terrorism or threats thereof;
  • Natural disasters such as fire, explosion, storms, flooding, earthquake, subsidence, epidemic or pandemic;
  • Failures of public or private telecommunications networks; or
  • The unavailability of transport services, including but not limited to railways, shipping, air travel, or road transport.
Impact of Events Outside Our Control

In the event that such an occurrence affects our ability to perform our obligations under a contract: We will notify you as soon as reasonably practicable; and Our obligations will be suspended, and the time for performance shall be extended for the duration of the Event Outside Our Control.

Where delivery of Products is affected, we will coordinate with you to arrange a revised delivery date once the Event Outside Our Control has passed.

Right to Cancel Due to Extended Delay

If an Event Outside Our Control persists for more than 30 consecutive days and prevents us from fulfilling the contract, you will have the right to cancel the affected order. This cancellation right is in addition to any statutory rights you may have.

To exercise your right to cancel in such circumstances, you must notify us in accordance with the procedures. If any Products have already been delivered to you, you must return them to us. We will bear the return costs and issue a full refund of all amounts you have paid, including applicable delivery charges.

Risk of Significant Delay

Should we become aware of a substantial risk that your delivery will be significantly delayed, we will inform you as soon as possible. In such cases, you may opt to terminate the contract and receive a full refund for any Products you have paid for but not yet received.

 

14. PRICES, TAXES AND DISCOUNTS

Product Pricing and VAT

All prices displayed on our Website are quoted in pounds sterling (£) and include Value Added Tax (VAT) at the prevailing rate, unless expressly stated otherwise. In some cases, we may present prices exclusive of VAT, in which case the VAT amount will be shown separately and clearly itemised within your total purchase price during the checkout process.

Where applicable, additional charges for packaging, delivery, insurance, or other supplementary services will be calculated and displayed separately during the checkout stage, prior to your confirmation of the order.

Pricing Errors and Corrections

We make every effort to ensure that pricing information for all products listed on our Website is accurate. However, due to the large volume of items, it is possible that some Products may be incorrectly priced. If we identify a pricing error in relation to any Product you have ordered, we will promptly notify you via the contact information you provided at checkout.

You will then have the choice either to proceed with the order at the correct price or to cancel your order. We will not proceed with processing the order or charge your payment method until we have received your explicit instructions.

If we are unable to contact you using the provided contact details, your order will be treated as cancelled and a notification of cancellation will be sent to you in writing.

Please note: if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as a misprice, we are under no obligation to supply the product to you at the erroneously lower price.

If your order included a discount or promotional offer, and you choose to cancel or revise part of your order, the value of your discount will be recalculated based on the revised order total. This may result in an adjusted refund amount reflecting the updated qualifying discount threshold.

Discount Code Policy

You may apply only one discount or promotional code per order. Multiple codes cannot be combined.

 

15. THIRD PARTY RIGHTS, REVIEWS, AND COMPLAINTS HANDLING

a. Third Party Rights

These Terms are established solely between you and us. No other person shall have any rights to enforce any of their provisions. In particular, nothing in these Terms shall confer any rights under the Contracts (Rights of Third Parties) Act 1999 on any party who is not expressly identified as a party to the agreement.

b. Review Moderation Policy

We reserve the right to moderate, edit, or remove any customer reviews or user-generated content submitted to our Website that we determine to be unrelated to the Products we sell. This policy ensures that all published reviews remain relevant and focused on the quality and performance of the Products themselves.

If you wish to leave feedback regarding your experience with our customer service or any aspect of our business operations unrelated to a specific Product, we kindly invite you to share your comments via our official Trustpilot page.

c. Complaints Handling

If you submit a complaint concerning our Products, delivery service, or customer support, we will make every reasonable effort to keep you informed of the progress at each stage of the resolution process. Communication will be made via telephone or email, depending on your preferences and contact details provided.

We are committed to handling all complaints fairly and efficiently and aim to resolve each matter as promptly as reasonably possible.

 

16. LIMITATION OF LIABILITY AND LEGAL NOTICES

a. Limitation of Liability

We are only liable for loss or damage that is a direct and foreseeable result of our breach of these Terms or of our negligence. We expressly disclaim any liability for:

Loss of profits, revenue, or anticipated savings

Loss of business, goodwill, or commercial opportunities

Indirect, incidental, or consequential damages

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by negligence, or for any other liability which cannot be excluded under applicable law.

b. Copyright and Intellectual Property

All content presented on this Website—including, without limitation, text, product descriptions, images, branding elements, graphics, and design—is protected by copyright, trademark, and other intellectual property laws. All rights are reserved.

For clarity, these Terms do not grant you any rights, licences, or permissions to use any of our trademarks, service marks, or other intellectual property in any manner, unless explicitly authorised by us in writing.

Any unauthorised use of our intellectual property constitutes a breach of these Terms and may result in legal action.


17. INDEMNITY

Liability, Indemnity, and Amendments to Terms

a. Our Responsibility for Loss or Damage

If we fail to comply with these Terms, we are responsible for any loss or damage you suffer that is a foreseeable consequence of our breach of these Terms or our negligence. A loss or damage is considered foreseeable if it was an obvious outcome of our breach, or if it was reasonably contemplated by both parties at the time the contract was formed.

We shall not be liable for any loss or damage that is not foreseeable, including (but not limited to):

  • Loss of profits
  • Loss of business or revenue
  • Business interruption
  • Loss of anticipated savings or commercial opportunity

By entering into this contract, you acknowledge and accept that we are not responsible for any such indirect or consequential losses, except as otherwise required by law.

b. Non-Excludable Liability

Nothing in these Terms shall exclude or limit our liability where it would be unlawful to do so. This includes, but is not limited to, liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or breach of your statutory rights as a consumer under applicable law.

c. Your Indemnity Obligations

You agree to be fully responsible for, and to indemnify us against, all claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from:

  • Any breach by you of these Terms;
  • Your misuse of this Website; or
  • Use of your account or registration details by any third party acting on your behalf or with access to your login credentials.

This means you agree to reimburse us and our affiliates, directors, officers, employees, and agents for any damages or losses suffered as a result of your actions or omissions under these Terms.


18. GOVERNING LAW AND JURISDICTION

These Terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.


19. AMENDMENTS TO TERMS

We reserve the right to modify these Terms at any time. Changes will take effect upon publication on this page. Continued use of the website constitutes acceptance of revised Terms.

We reserve the right to update or revise these Terms at any time by publishing an updated version on this webpage. The revised Terms will become effective upon posting. The Terms in effect at the time you place an order will continue to govern your transaction.

We encourage you to review this page periodically to remain informed of any updates. The date of the most recent revision will always be shown at the top of this page.


20. ENTIRE AGREEMENT AND SEVERABILITY

These Terms, along with our Privacy Policy and any referenced policies, constitute the entire agreement. If any clause is found invalid, the remaining clauses remain in effect.